Known issues in Lync

You cannot sign into Lync for Mac by using your Office 365 account.

Note  This issue is resolved in Microsoft Lync for Mac 2011 14.0.1 Update. Please install this update to work with your Office 365 accounts. The Lync 2011 14.0.1 update is also available from Microsoft AutoUpdate. AutoUpdate is a program that automatically keeps Microsoft software up-to-date. To use AutoUpdate, start Microsoft Lync or another Microsoft Office application, and then click Check for Updates on the Help menu.

If you sign into Lync for Mac that is running on Mac OS X 10.7.2, then the application might crash.

Note  This issue is resolved in Microsoft Lync for Mac 2011 14.0.1 Update. Please install the latest updates. The Lync 2011 14.0.2 update is also available from Microsoft AutoUpdate. AutoUpdate is a program that automatically keeps Microsoft software up-to-date. To use AutoUpdate, start Microsoft Lync or another Microsoft Office application, and then click Check for Updates on the Help menu.

You cannot sign into Lync for Mac when you are connected through a Cisco or Juniper VPN client.

Note  This issue is resolved in Lync 2011 14.0.2 update. Please install the latest updates from Microsoft AutoUpdate. AutoUpdate is a program that automatically keeps Microsoft software up-to-date. To use AutoUpdate, start Microsoft Lync or another Microsoft Office application, and then click Check for Updates on the Help menu.

Lync does not automatically migrate the user credentials, conversation history, and the preferences from Communicator. You can still access the Communicator conversation history from Users/<username>/Documents/Microsoft User Data/Microsoft Communicator History.

Lync relies on the operating system for the device settings. Lync does not provide any controls for setting audio and video devices directly.

Lync stores user credentials in the keychain. If you don’t want to see the keychain access dialog, click Always Allow.

Make sure your computer’s system date is current.

Turn off logging after troubleshooting is completed. If you do not turn off logging, the log files continue to increase in size and can cause performance issues.

During the sign-in process, Lync always uses the Active User ticket to authenticate and if the credentials do not match, the sign-in fails. You need to manually switch the Active User information in the operating system.

You can send files to users within your corporate network only.

You can request control on a desktop only if the desktop sharing session is initiated from a Windows-based computer.

To create an online meeting from Outlook, you must open a new Outlook meeting request.

After you install Lync, restart Outlook. The Online Meeting option is available when you create new Meeting invites.

User using Communicator Web Access can share their desktop with Lync users. But connection fails when Lync users try to share their desktop with the user using Communicator Web Access.

If your proxy server requires a password, you cannot sign in to Lync. Contact your administrator.

Windows Lync users cannot see animations in PowerPoint during PowerPoint sharing session presented by Lync for Mac users.

Instead of the PowerPoint sharing session, consider sharing your desktop and run the PowerPoint presentation with animations.

You can share your desktop and run a PowerPoint presentation.

You can also participate in a PowerPoint Presentation meeting that has been initiated from a Windows-based computer, and if needed, take over as the presenter of the meeting.